Forum Discussion

2 years ago

Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription. Any help would be appreciated!

EA_Aljo
2 years ago
@marina_mihawk

Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

EA_Aljo
Community Manager
1 year ago
@Mudassirpatel

Please try logging out of your account and logging back into it here - profile.ea.com. You may need to accept the agreement again or verify your account. Let me know what happens.
Mjimji0
1 year ago
Hi, I’m on Xbox and I’ve done all you’ve recommended but it still says I cannot. Anything else from here?
EA_Aljo
Community Manager
1 year ago
@Mjimji0

I can't think of anything else that would cause this. Can you try contact Xbox support to see if they notice any issues with your account that would prevent online play?
Peirceisom1
Newcomer
3 months ago
I've tried this and I still cannot play multi-player, I have power cycled everything and I have game pass.