Solved
Forum Discussion
2 years ago
Hi, I’m on Xbox and I’ve done all you’ve recommended but it still says I cannot. Anything else from here?
Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Hi, I’m on Xbox and I’ve done all you’ve recommended but it still says I cannot. Anything else from here?