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Anonymous's avatar
Anonymous
11 years ago

Titanfall Crashes

I'm going to try and keep a level head here. I preordered the game. Since the day it came out I have not been able to complete a SINGLE match. So I, of course, contacted EA and waited... and waited... Eventually after about 2 hours on hold I was finally "helped" the guy at EA said "Okay, that seems like a pretty rare issue, would you mind if we call you back in an hour or two after our own testing?" Well of course I accepted. I thought it was cool that they were going to test the issue and see what they could find. Needless to say I never heard back from them. So two or three days later I call again, another 2 hours fly by while I'm on hold. Once I was actually speaking to a rep they said they would put me on hold to "research" the issue and pull up my old incident report. He hangs up. In fact of the 6 times ive called since release day (not includiong the first call) they put me on hold, and sure enough a minute passes by and im hung up on again. This poor "service" that EA has given me is the last nail (of many) in the coffin. I will absolutely never buy another EA game. I have never had so many issues in my entire life. I have had this issue on both of my rigs. Now, if there is a rep out there that has some decency and would like to actually help me that would be great. System Specs below. 

System 1: 

nvidia gtx 560ti OC Twin Frozr II

Intel I3 2100

Win7 64bit

Thermaltake Black Widow 850w PSU

MSI G45 Z77 

Samsung EVO 840 

WD Velociraptor

System 2:

nvidia gtx 780 Lightning

Intel I7 4790K

Win7 64bit 

NZXT Hale 1000w

MSI Z87 MPOWER MAX AC

Samsung 850 Pro Series MZ-7KE1TB0BW

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 years ago

    I understand you are frustrated but you need to moderate your language when posting here.

  • Anonymous's avatar
    Anonymous
    11 years ago

    I understand you're frustrated with my language but the bottom line is that I paid for a service and product. The product is defective. And per your company's Great Game Guarantee I should be able to at the very least get a refund. However EA has decided to take it upon themselves to deny me of this. I have called to try and get support for the game, you have failed to even acknowledge my existence (sub the first call) and when I try to get a refund (which I feel isn't too much to ask) your people hang up on me failing to take action or responsibility. Please try and tell me that you would not be in the same mind set here. I cant even get a human being to talk to me let alone help me. I have tried to be nice and understanding since March 12th 2014. The chance EA had to deal with the nice me is long gone. The Better Business Bureau has been contacted about the circumstances and EA has even gone to the lengths of ignoring them. EA has very poor business practices and even worse customer service. Like I've said, if you would like to help then do so. Otherwise you're just another waste of my time.

    @EA_Barry wrote:

    I understand you are frustrated but you need to moderate your language when posting here.

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