Titanfalls Data center: searching
ok i am able to log in and open titanfall on my pc but it never connects to a data centra
Thanks everyone for the posts, and sorry for any frustration caused while this was worked on.
Forum Discussion
EA_David
Community Admin
Community AdminThank you for the posts everyone. I'd like to gather some more info if possible.
Can you post the following?
System:
Your Region:
When this started for you:
Any troubelshooting steps you've taken:
Thank you.
I have a Case number you were supposed to be calling me back yet the options you stated for the call back were not there. Im on xbox360 started 4 days ago and everyone I chat to is having the same problem the only way to get a game if to join someone on recently played list.i reset xbox 360 cleared cresh reboot router still nothing whats happened Come on now lets sort this out thanks, alpharage
I am out again. Yesterday I was able to get in and play now today back to data centers searching. You have to get this fixed asap!
@ALPHARAGE42 wrote:
Case number 22107088 you were supposed to be calling me back yet the options you stated for the call back were not there.No one here EVER has any access to the Help Center telephone Callback system. This is Answer HQ, the game player community website. We deal in Self-Help, and are not supposed to replace the official customer support personnel on Help Center. That generally applies also when there are CMs available during the work week, although they have channels direct to Help Center they can access.
Just the same as any other game player, our access to the system managers of the server farms is nonexistent, sorry. The weekend having arrived, few Game Advisers are on duty at Help Center. A queue may keep the contact waiting as long as two hours, quite frequently.
Why are you posting that no one here can help? We had a EA Administrator (See below) yesterday ask for specifics to a problem he seemed to be able to solve. Now you keep posting we are yelling, we should go somewhere else for our legitimate problem to get solved. Seems a waste of time to come to this site if no one can help.
Gorath_the_Elder wroteNo one here EVER has any access to the Help Center telephone Callback system. This is Answer HQ, the game player community website. We deal in Self-Help, and are not supposed to replace the official customer support personnel on Help Center. That generally applies also when there are CMs available during the work week, although they have channels direct to Help Center they can access.
Just the same as any other game player, our access to the system managers of the server farms is nonexistent, sorry. The weekend having arrived, few Game Advisers are on duty at Help Center. A queue may keep the contact waiting as long as two hours, quite frequently.
Need more details? It's all right there: http://answers.ea.com/t5/help/faqpage
Spent a hour with EA tech support; their final analysis was it is an xbox problem. EA says they do not have servers and servers are maintained by xbox. Final solution contact xbox tech support.
Spent an hour on the chat with xbox tech support. They wanted to reset my whole console back to factory. I gasped at losing all my achievements, she then said she would do something on her end: "Karen Joy: I just make sure refresh here on your account and on your game license to make sure that all the changes will reflect as I do not want you to lost all your saved data as well. "
So for the time being I am able to play Titanfall, but for how long?
- 02030141818 is EAs number. Call them guys otherwise they'll just ignore the problem as they tell me only 5 people have called so far
EA_AndyEA Staff (Retired)
@ALPHARAGE42 - Advising people to make calls when this is an issue affecting a number of people isn't going to help anyone.
@clunkeykey - Thanks for letting me know you're still having issues.
- Andy -
- I was told by EA when I called that they only had five people call about the incident and that they needed more to call for it to be a priority I was on the phone for 30 minutes listening to your advisers saying its not EAs fault but my internet service provider fault if thats the case then every service provider in the world decided to do something to prevent the game from working all at the same time I explained this and was running round in circles. Then the adviser hung up on me. I called back complained asked to speak to a supervisor after an hour of explaining the the adviser he eventually said he would get a supervisor. Then after speaking to the supervisor he said he was sorry that I had be sent in circles and told me they would check the game themselves and that they would send me a case number and link to a call back option so if I could not get on the next day I could get a call back. Well I went to the link followed the instructions and there is no option for a call back or a place to leave a message just an option to leave a message here. Your company has no idea how to treat customers and if as they say there aren't enough people calling then yes I will leave there number for people to call and ask for help as so far this has got me know where. I pay for a product I expect it to work For more than a month
Well after going through tech support at both EA and xbox yesterday I was able to play, now this morning NO DATA CENTERS again!
This problem has to be solved. The run around EA and xbox provides its customers is getting very old. This is a problem on EA and xbox side, not the customer/Gamer.
Please resolve as I do not have another 3 hours to dedicate to chatting with EA or xbox.
