Forum Discussion

CallieGaming's avatar
6 years ago
Solved

why won't origin load

Does anyone else have the problem where when you open origin that it fades in and out and is only gray. Online it works but the app itself doesn't work

  • Hi @CallieGaming

    Have you tried clearing the Origin cache to see if that helps at all? If there's anything missing or corrupted in the Origin data then clearing the cache might help. 

    For more details on how to clear the cache check out the EA Help website. Let me know how it goes when you can. Thanks!

    /Kent

2 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @CallieGaming

    Have you tried clearing the Origin cache to see if that helps at all? If there's anything missing or corrupted in the Origin data then clearing the cache might help. 

    For more details on how to clear the cache check out the EA Help website. Let me know how it goes when you can. Thanks!

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi again, @CallieGaming

    Were you able to try clearing out the Origin cache? Are you still having any trouble with the client not loading properly? 

    /Kent

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