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Anonymous's avatar
Anonymous
9 years ago
SolvedApproved

Xbox One - Click "Launch" On Multiplayer, freezes on "Searching for EA Account"

I've played through the campaign of Titanfall 2 but as soon as I click "Launch" on multiplayer, a screen pops up with a loading wheel that says "EA Account - Searching for EA Account..." and promptly...
  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    I FINALLY SOLVED THIS. For anyone else having this issue, download the EA Access App on the xbox store. Login with your credentials (I believe it needs to be the same email address as your Xbox Live account). Once you're logged in, restart Titanfall 2 and launch Multiplayer. This will fix the freezing issue and take you into the multiplayer menu.

    I've heard from one other with this issue that EA Customer Support will just tell you to contact your ISP to open ports - this is useless. The problem lies somewhere in the EA account directly. 

EA_Archi's avatar
EA_Archi
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Hello @TenthCurve and thank you for posting your solution here. Can I also ask if the Titanfall 2 is the only EA title on your Xbox One? 

Anonymous's avatar
Anonymous
9 years ago
Approved

Yes, it's the first and only EA title on my Xbox One. I'm assuming the error has something to do with linking my EA account to my Xbox Live account? Only thing I could think of that would be causing that error.

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