Account Hacked

It does I had to get it sent to me. Hopefully you can sort it out best of luck

Thanks, but I've had no notifications and my account is now under a new name which makes it all a bit frustrating :x
I'm prepared to provide any proof required that the account is mine, just need to know who to notify, as the EA website had been less than helpful so far!

Wow I'm sorry is there not a contact us option stories I've heard haven't been all that helpful but given u have a real issue not that the others aren't but I'd take being locked out over somebody else having my town maybe just maybe they will help. Sorry I can't be of more help

I have read a similar story on this forum. This guy's account hadn't been hacked, but apparently sometimes EA's servers mess up accounts so you someone got access to your town and could play your game. As far as I recall, this player contacted EA who immediately fixed the problem.

I'm not saying that this is what happened to your account, but it might be a possibility.

Log in via origin, and change password? You'll also be able to change name there. Have you tried logging into origins website?

NeoSEC28 wrote:

iarechanelle wrote:
Log in via origin, and change password? You'll also be able to change name there. Have you tried logging into origins website?

DONT Change your user name!! That will LOSE Your town!!

It doesn't I changed mine :/ i had to uninstall then reinstall. Ive changed name on two accounts for myself and my other half.

Sorry, I can't tell - have you reset your password? If not, do that ASAP. Even if the name on your town has changed, the email should be the same. (They'd have to contact EA directly to change the associated email.)

You can open a support ticket with EA here: https://help.ea.com/?sso_redirect=1. You'll need to log into your account to do it, but you'll probably be able to do the pw reset from this site, as well.

Thanks for the suggestions guys. I've reset my password but to no avail as I continue to get Cannot Connect to Server. I received a reply from EA, which has been of no use at all. Starting to get really worried now :(

Heya,

A few people have had a similar issue and the good news is that it seems to be a server hiccough rather than hacking. If you search the forum for "stolen town" you'll find some posts on it. One thing that seemed to help some people was logging out, logging in with a completely different origin account, logging out again and back in with their original account.

The other 'fix' seemed to be where someone had put their email address in wrong and calling EA (not emailing) eventually fixed it.

I had something similar in that when I logged in one morning I got someone else's town, but fully logging out and shutting down the game fixed that.