Forum Discussion
10 years ago
Same problem. I went onto the online chat, waited 20 minutes to start and then chatted on and off for 25 minutes or so. In short, I was told that there was nothing that the customer service representative could do; that they did not have the ability to credit doughnuts. I told her that I had heard that others were receiving compensation and she told me that they were likely lying. Go figure. lol.
I left this in the little survey box after the chat:
I have played this game (Simpsons Tapped Out) multiple times daily for the last year. I have spend $48 on premium currency. I have recommended this game to many friends. The *.Pat's mission that requires Brandine to complete is unfair and penalizes people who have spent money on this game. Many people who purchased this premium player did so on Valentine's day and are in the middle of her 90-day mission. In order to complete the current mission and obtain the end prize, you must either spend doughnuts to complete her current quest or cancel it. This is not fair and only frustrates supporters of the company. I requested some doughnut compensation in order to complete her quest and was denied (she claimed that it was outside of her ability). It's not the $2.00 worth of digital currency, it's the principle. Unless this is resolved, I will absolutely never spend another dollar with EA and will joint the majority who plays this game for free.
Regards,
I left this in the little survey box after the chat:
I have played this game (Simpsons Tapped Out) multiple times daily for the last year. I have spend $48 on premium currency. I have recommended this game to many friends. The *.Pat's mission that requires Brandine to complete is unfair and penalizes people who have spent money on this game. Many people who purchased this premium player did so on Valentine's day and are in the middle of her 90-day mission. In order to complete the current mission and obtain the end prize, you must either spend doughnuts to complete her current quest or cancel it. This is not fair and only frustrates supporters of the company. I requested some doughnut compensation in order to complete her quest and was denied (she claimed that it was outside of her ability). It's not the $2.00 worth of digital currency, it's the principle. Unless this is resolved, I will absolutely never spend another dollar with EA and will joint the majority who plays this game for free.
Regards,
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