I have had my game rolled back by EA when I had issues logging in (it was a while ago, but I am sure they will still be able to help) always worth asking for some compensation (do nuts) also!!!
I don't mind losing items because I want the new xmas house skins and they look rare as you cannot ever buy them again and it would annoy me that everyone else has them but me lol
I will try a call back shortly and let you know the outcome lol
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