Didn't Get the Graveyard
Contact EA. They'll tell you to restart your device, re-install your game, etc., but they should be able to give you the prize since they'll be able to tell that you've earned it.
Forum Discussion
Try picking technical support as an option instead. I got a button to have them call me from that.
Live chat isn't working
http://help.ea.com/en/article/live-chat-technical-difficulties/
Live chat isn't working
http://help.ea.com/en/article/live-chat-technical-difficulties/
