Forum Discussion

stran01's avatar
12 years ago

Doughnuts/locked out

stran01 wrote:
Feeling wealthy last night so I tried to buy a dozen doughnuts.
Already purchased some before with no issues.
Now I'm locked out of the game via my iPad.
I've tried all the usual fixes ; uninstall,close in multitask bar,etc......
When I restart the game it asks for my apple password.
I put my pass in and the game closes.
Then I restart again and the same close out.
Oddly I still have access through my iPhone.....lol soooooo small for old eyes
Any suggestions are greatly appreciated
Thanks
Ps I'm also going to EA with this,however based on experience I felt I may get some suggestions faster this way


Mines been like this for 8 days. Does yours close at the fox screen? Whatever you do don't enter your apple Id password. It apparently makes it crash moten
  • Welcome to my world.

    I did the same thing last Friday and was locked out for about 40 hours. Then it started to work, so long as I cancelled the password requests each time. And then 2 nights ago it was crashy as all hell and then just stopped working.

    Tried everything that folks have proposed, to no avail as yet.
  • Mines been like this for 8 days. Does yours close at the fox screen? Whatever you do don't enter your apple Id password. It apparently makes it crash moten

    Yes it does close out at the fox screen..i reinstalled....changed password,,,,,installed updates for other apps.....deleted some old unused apps.....and purchased a couple songs(i was hoping it was an apple issue)
    This morning i received the email confirmation on the doughnut purchase.
    however i do have access to my towns through my iphone 4s....
    I have full access to my town and the dozen doughnuts are not showing up on my acct.

    lauren122688 are both your phone and ipad affected ?
    I will try not giving p/w to see if that does anything..
  • Thank You Lauren..;)))))))))
    1) i reinstalled(4th time)
    2)closed out all apps in the multitask bar
    3)started app
    4) i hit cancel instead of putting in p/w
    5) the game did a 78.8mb update
    6) im in again
    7) p/w promt popped up again so i cancelled again
    all looked good no dozen doughnuts tho .....
    One step at a time i guess .LOL
    Happy to be back on my ipad
  • lol the p/w prompt keeps popping up and im scared to do anything but cancel it ....still no dozen doughnuts ?????
  • My game is still allowing me in if I hit cancel for the p/w request. (not bragging )
    Thankful
    EA ticket is in process.
    They are saying refunds are through Apple
    I responded I didn't want a refund but wanted a fix so I can play normal and MAYBE buy a doughnut or two
    Hopefully they can resolve this soon.
    Lauren,,,Mike,,,,,I hope you both can get back to playing soon also.
    I will keep this updated as EA updates me.
    Thanks and Happy Holidays !!!
  • Ok. Well I haven heard from EA in about two weeks. " holidays I assume "
    So I decided to experiment with this issue a little
    1st after seeing 2 updates I was hoping all was good
    Decided to enter my new password ( desperate times call for desperate measures )
    Slam---- locked out at the ea/Gracie screen
    After several delete/reinstall sessions I was finally able to return to my main town
    I also bounced between two accounts seeing if that helped
    Back to cancel p/w to access and no doughnuts from original issue
    Hmmmmmm
    I then decided to try buying some doughnuts from my iPhone. (throwing good $ after bad ????)
    Surprise surprise purchase is good.
    Closed/logged out of phone,logged in on iPad ,,,,2 nd purchase is good
    But I still have to cancel to enter on my iPad
    I have read about a complete erase and reinstall working for this.
    I may have to try this method as I'm out of other ideas
    Thanks
  • The holiday is not two weeks. EA will probably never get back to you unless you hound them.
  • Pchorsedoc's avatar
    Pchorsedoc
    Seasoned Newcomer
    Big problem that many others have experienced.... For what it's worth, the only fix for me was erasing my iPad. I still get the password pop up when I open the game, which I cancel without entering PW. so far it is working.

    EA has responded and they don't have any understanding of how many people have this issue or the issue itself ("try reinstalling the app")

    iTunes refunded me because the purchase didn't go through and they say they will investigate further.

    http://forum.ea.com/eaforum/posts/list/9189115.page
  • Pchorsedoc wrote:
    Big problem that many others have experienced.... For what it's worth, the only fix for me was erasing my iPad. I still get the password pop up when I open the game, which I cancel without entering PW. so far it is working "
    Thanks. So even if I blank my iPad ,I would still be in the same boat.
    Cancel pw to enter
    Lol and still have doughnuts in limbo
    Hmmmmm
    Lmao. And Thanks Jasonicus123. I'm not sure why I'm making excuses for EA !!!