I must say I also had a difficult time with them last Christmas then they took my money and no donuts. I was away on my holiday in Europe (from Asia) and trying to wait for hours.. I mean hours.. in my hotel room to connect to EA.... although the problem was fixed in the end, they show no signs of sympathy and everything was 'robot' like... I can understand it is a tedious job to have and they also want to have a Christmas.... but it has been difficult and time consuming to say the least...