EA Support is Absolutely Useless
This may be the issue. Also, I believe you get better results when you a add pics to your posts.
Forum Discussion
I used to send emails with my issues, and they used to be addressed in a timely manner (within a few days). Every once in a while I would get a helpful person on the other end who genuinely tried to help. Most of the time, though, it was just a form letter as if the person didn't even read my initial email (seems I'm not the only one).
During Easter, there were so many damn issues with the game, as well all know, so I decided to try a live chat a try. The first person was friendly, even though he couldn't help. He did the whole "escalating" schtick, so I waited. And waited. And waited. After not receiving an email, I live chatted again, this time with a drone. Now, the first person said he was suggesting I receive donuts for my trouble in addition to passing along my case, so I HAD to proceed. The drone gave me a script, then the ol' escalation dance. Finally, a week later, I got someone via email. He couldn't help but gave me 20 donuts, so I'll give them credit for that. Regardless, it took almost two weeks to even get a response. I've never experienced that from any other company before, this seems to be their MO way too often.
(For the record, I am always polite with the service agents and never give them an attitude. You'll always catch more flies--and in some cases, donuts--with honey. I come here to * and complain, haha)
During Easter, there were so many damn issues with the game, as well all know, so I decided to try a live chat a try. The first person was friendly, even though he couldn't help. He did the whole "escalating" schtick, so I waited. And waited. And waited. After not receiving an email, I live chatted again, this time with a drone. Now, the first person said he was suggesting I receive donuts for my trouble in addition to passing along my case, so I HAD to proceed. The drone gave me a script, then the ol' escalation dance. Finally, a week later, I got someone via email. He couldn't help but gave me 20 donuts, so I'll give them credit for that. Regardless, it took almost two weeks to even get a response. I've never experienced that from any other company before, this seems to be their MO way too often.
(For the record, I am always polite with the service agents and never give them an attitude. You'll always catch more flies--and in some cases, donuts--with honey. I come here to * and complain, haha)
