Forum Discussion
9 years ago
I had both an email and my password no longer valid. I attempted to play when I got home and was told in game I was logged out. I went to log in to find out my password was not valid. Then I checked my email to see if I had any official email from them regarding my password. I didn't click any links in the email as that is my general rule of thumb and went to forgot my password link from here on the forums so that I could change my password.
The email was from EA@em.ea.com and the contents edited to remove personal info:
The password for your Origin account was recently reset because a standard systems analysis indicated that your user name and password may have been subject to suspicious activity. We have no reason to believe at this time that the suspicious activity is the result of unauthorised access to EAs databases. Instead, such activity could be related to issues with phishing, use of weak passwords, logging in from shared connections or even using the same password on multiple websites. We apologise for any inconvenience this may cause you and hope you will recognise were taking this action to better protect your personal data.
At EA, we take the safety of your personal information seriously. Accordingly, we advise that you change the password on any other accounts where you used the same credentials as your Origin account. There are also other things you can do to help keep your account secure: use strong passwords, be sure to change your passwords at least a few times a year and use a unique password for each of your important accounts.
The email was from EA@em.ea.com and the contents edited to remove personal info:
The password for your Origin account was recently reset because a standard systems analysis indicated that your user name and password may have been subject to suspicious activity. We have no reason to believe at this time that the suspicious activity is the result of unauthorised access to EAs databases. Instead, such activity could be related to issues with phishing, use of weak passwords, logging in from shared connections or even using the same password on multiple websites. We apologise for any inconvenience this may cause you and hope you will recognise were taking this action to better protect your personal data.
At EA, we take the safety of your personal information seriously. Accordingly, we advise that you change the password on any other accounts where you used the same credentials as your Origin account. There are also other things you can do to help keep your account secure: use strong passwords, be sure to change your passwords at least a few times a year and use a unique password for each of your important accounts.
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