Gary, I lost donuts and emailed with a iTunes receipt and a description of what I felt had happened, and what I would like to see happen. (My donuts back please) and they did give me my 600 back......within the 72 hour timeframe.
By email you get a reply back very quickly sometimes...30 minutes -2 hours
As for reaching the item limit I've seen this mentioned a lot and I think the players should expect an answer as to what can be done about that and what to expect in the future. keep pushing them.
my suggestion is for every player who hits the item limit. As a RULE should take the 5 minutes to put in a support ticket. It is a support issue. It's unfair to offer items that can't be used. should be able to have many options of placement and decorating around each new building so the building feels like an addition not a burden. And should have ability to buy land for said items.....
Every time I have an issue I email. Yes if everyone does it clogs the system on their end but so what, it forces results