Game not loading
My game is stuck on the loading screen, the donuts spinning but nothing is happening. I've uninstalled it and forced closed but it's still the same. Anyone else having this problem and if so is thei...
Forum Discussion
I just tried my game, I was able to get in.
General troubleshooting tips:
Synchronise your game often by visiting the friend's screen so your game progress is saved
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/How-to-resolve-crashing-freezing-and-loading-progress-issues/m-p/5716153#M122465
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/80732/how-to-contact-ea-directly/
How to find your Mayhem ID:
http://i.imgur.com/QYoSe1xl.jpg
http://i.imgur.com/xGQzEull.jpg
There are a few ways to try and fix this issue - several players have reported that the following has worked for this situation:
Also make sure you input your age correctly. This error may also occur if you input an age lower than the minimum for playing Tapped Out. (Age requirement may vary from one country to another).
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/192785/possible-solutions-for-re-downloading-apple-devices-troubleshooting-tips#latest
General troubleshooting tips:
- Update your device software
- Check for any Tapped Out update in store
- Log out/Log back in
- Restart device
- Clear cache
- Free up space (some Apple devices may require 4-5GB free space)
- Hard close the game and restart
- Load on another device
- Try a different wifi/connection/internet/broadband
- Accept or decline any pending friend requests
- Change your password
- If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)
Synchronise your game often by visiting the friend's screen so your game progress is saved
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/How-to-resolve-crashing-freezing-and-loading-progress-issues/m-p/5716153#M122465
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/80732/how-to-contact-ea-directly/
How to find your Mayhem ID:
http://i.imgur.com/QYoSe1xl.jpg
http://i.imgur.com/xGQzEull.jpg
There are a few ways to try and fix this issue - several players have reported that the following has worked for this situation:
- Wait for a period of time and then try again
- Change your password
- If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)
Also make sure you input your age correctly. This error may also occur if you input an age lower than the minimum for playing Tapped Out. (Age requirement may vary from one country to another).
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/192785/possible-solutions-for-re-downloading-apple-devices-troubleshooting-tips#latest
