If you have changed your ID name with origin you will not be able to use your town until you re-change it to your ORIGINAL name. I know that because I did that last February, my town was still there but I could not enter it. Make sure you even have it put back to the EXACT same name including capital letters...one would think that since we sign in with our email address we can change our id name on origin and still be able to access our Simpson game...but it is not the case... When I contacted the customer service last February they told me that the Simpsons were the only game that would NOT let you change your origin ID name... I think there is a delay time before you can re-change your ID name on Origin, if you have problems you can always contact EA by phone they can fix it (but be prepare it's a long wait)