House Of Evil was 45 donuts. Now free. Refund or not?
Build a bridge and get over it. If you buy a TV from Walmart and two years later they decide to give it away for free you're not owed a refund.
Forum Discussion
There are several instances of this occurring in TSTO in the past, most of which have been mentioned here. Also, the OP is correct in stating that EA had processed refunds for these items in the past, so there is a precedence established as well. Of course, many other people also have compained about not receiving any refund at all.
Anyway, I wanted to comment because I did experience this with the small islands during Xmas last year. I also created a topic on the forum on this and made several posts. I was one of the fortunate ones who did receive a refund for the islands I purchased. But I do think there are a few differences between the islands, what some on the forum dubbed "islandgate", and this current issues with the House of Evil. As another poster mentioned, the time difference is a major factor. The House of Evil was bought for donuts either last year, or the year before. Whereas the islands were purchased for donuts only a couple days to a week before they were given away for free. In regards to the refunds on the box of fireworks for the 4th of July or the Wailing Wall from Halloween, the same thing applies. Those refunds were within a few weeks of the items changing from premium to freemium.
The other difference is entirely unique to the individual. But I do believe that your experience with EA's customer service is different depending upon how much money you've spent with them on donuts. If you are a strictly freemium player, who grinds away collecting free donuts to make your purchases, then they are much less likely to work with you on a refund or compensation. However, if you have made several donut purchases, then I personally believe that EA is more apt to work with you to keep you as a satisfied customer. Just my personal opinion.
Anyway, I wanted to comment because I did experience this with the small islands during Xmas last year. I also created a topic on the forum on this and made several posts. I was one of the fortunate ones who did receive a refund for the islands I purchased. But I do think there are a few differences between the islands, what some on the forum dubbed "islandgate", and this current issues with the House of Evil. As another poster mentioned, the time difference is a major factor. The House of Evil was bought for donuts either last year, or the year before. Whereas the islands were purchased for donuts only a couple days to a week before they were given away for free. In regards to the refunds on the box of fireworks for the 4th of July or the Wailing Wall from Halloween, the same thing applies. Those refunds were within a few weeks of the items changing from premium to freemium.
The other difference is entirely unique to the individual. But I do believe that your experience with EA's customer service is different depending upon how much money you've spent with them on donuts. If you are a strictly freemium player, who grinds away collecting free donuts to make your purchases, then they are much less likely to work with you on a refund or compensation. However, if you have made several donut purchases, then I personally believe that EA is more apt to work with you to keep you as a satisfied customer. Just my personal opinion.
