We’re adding a more secure registration system on May 8, which will log you out of your game. Just log back in to return to Springfield.If you’re playing anonymously, meaning you haven’t linked to an account to back up your game saves, you won’t get logged out. Haven’t linked your accounts yet? Learn about the benefits to linking to an account to save your game: https://help.ea.com/help/mobile/can-my-lost-progress-be-restored-for-a-mobile-app-if-i-play-anonymouslyFind out how to log into your EA Account with your game: https://help.ea.com/help/the-simpsons/the-simpsons-tapped-out/save-your-game-progess-in-the-simpsons-tapped-out-tsto/Forgot your password? See how to reset it: https://help.ea.com/help/account/if-you-forgot-your-ea-account-id-or-password

Fix the comic book guy glitch! This is ridiculous!

Looking forward to our next update :heart:

seems more probable tomorrow with the takedown store update introducing the new method. seems weird it's on-the-go today

Guess they wanted to do both at the same time.

"pepsimax1984;c-1945932" wrote:"fastshadow2;c-1945812" wrote:"pepsimax1984;c-1945703" wrote:@fastshadow2 iOS11.3.1 has nothing to do with the game. i know, i was just pointing it out but thanksOh sorry my badno big deal, you didn’t do a bad! sorry if my response conveyed that. just wanted people to know the (ios) update was out and that it had to do with their security update also :)i try to check my app updates daily because i don’t get notice alerts for days after releases sometimes :|

Important TSTO Update – May 8, 2018

benshewan416
7 years ago
Fix the comic book guy glitch! This is ridiculous!
simpsonare
7 years ago
Looking forward to our next update :heart:
LPNintendoITA
7 years ago
seems more probable tomorrow with the takedown store update introducing the new method. seems weird it's on-the-go today
jaythecanadian
Rising Newcomer
7 years ago
Guess they wanted to do both at the same time.
fastshadow2
7 years ago
"pepsimax1984;c-1945932" wrote:
"fastshadow2;c-1945812" wrote:
"pepsimax1984;c-1945703" wrote:
@fastshadow2 iOS11.3.1 has nothing to do with the game.

i know, i was just pointing it out but thanks

Oh sorry my bad

no big deal, you didn’t do a bad! sorry if my response conveyed that. just wanted people to know the (ios) update was out and that it had to do with their security update also :)
i try to check my app updates daily because i don’t get notice alerts for days after releases sometimes :|
MamiNandez
7 years ago
As of the update last night - it logged me out, gliched all my people so I couldn’t use them, then when I went to log in again it just says “Error processing log in request. Please try again.” But it still won’t work! Come on EA, we’re talking about a daily player for like 5 years now! Please fix fix fix!!
Muhsterino
Retired Hero
7 years ago
"daved7637397;c-1946631" wrote:
"JoJoEass1;c-1946603" wrote:
I did the update this morning, have not been able to log in since. Emailed EA (UK player) no response yet.

There is a way to call from the UK. Can you help this person @Muhsterino ?

UK info:
https://i.imgur.com/8Ozh9ZLl.jpg
daved7637397
7 years ago
"Muhsterino;c-1946664" wrote:
"daved7637397;c-1946631" wrote:
"JoJoEass1;c-1946603" wrote:
I did the update this morning, have not been able to log in since. Emailed EA (UK player) no response yet.

There is a way to call from the UK. Can you help this person @Muhsterino ?

UK info:
https://i.imgur.com/8Ozh9ZLl.jpg

Once again, here you are riding in on your whitw horse to save the day! Thanks. Im bookmarking this page for future referance
Muhsterino
Retired Hero
7 years ago
@daved7637397 and @0Brooders This info is also in the second post of the glitch bugs and issues thread:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/219503/character-finder-irs-railyard-heights-minigames-etc-broken/p1
JoJoEass1
7 years ago
after speaking to three CS advisors at ea and having my password reset multiple times, finally got through to someone who said it was an issue with the update, they are working on a fix but can’t give an ETA at the moment. The fix update will be in store to download when available.......apparently.