Great post Mo! I for one really hope the game last a good long time. I've been playing almost a year now and feel the game has its ups and downs but on a whole is great entertainment.
One thing that I think is a huge problem is the lack of consistent communication from EA. They obviously know the issues and frustrations that a lot of players have but some simple communication from them would make most players feel much much better about it all. I've heard many things lately about this new support center in Austin, TX but I really don't have any actual proof that it exists. I've only heard second or third hand through people on the forum. If EA really is putting all this effort into customer service by installing a new center why wouldn't they announce this publicly? The Facebook post yesterday acknowledging the server was down was huge. It let so many people know that they were on it. But that was the first time I can remember EA letting us know what's going on during an issue. The game is great but all technology will have its issues. Simple communication would make these bumps so much more tolerable.
