Forum Discussion
11 years ago
You need to follow up on the ticket you opened. If it's been closed, have them re-open it. A lot of people had the exact same issue at the time of the last update and EA eventually got around to fixing them. You've lost a premium character; bug them until they give it back to you. There's nothing you can do by yourself; EA has to fix it for you. As this happened to tons of people, they should know how to fix the issue pretty easily. Just keep on them.
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