Level up donut glitch?

"mizark007650;d-221758" wrote:
Does anyone have a problem with level up donuts disappearing when you leave the game or visit Your friends?
Donuts from Maggie, Recycling, and daily challenges save to my account. but the level up donuts disappear. I have been farming KEMs, and those donuts disappear. I have contacted customer support twice and both times their resolution was to add more Donuts to my account, which stayed. Is this a glitch, is there a fix? Any help would be appreciated. Oh yeah, I've already done all the dummy troubleshooting.

Have you had your game rolled back? If so this is a known issue. To resolve it most people have success in making a purchase using donuts, like a white fence, then going to a neighbors and back to resink the game., That usually solves it, one of my towns that had a rollback took about 24 hours to normalize.