Wednesday afternoon I experienced that dreaded glitch - the flashing of old events, the inability to clear or initiate character tasks using the icon in the upper-left corner, reduced tapping radius. I checked here, saw that I'd need to roll back, but waited it out until last night - Saturday at 8pm. The CSR I spoke with agreed to roll back the game, said he needed to speak with a technician, then eventually said it had to be escalated to the support team (or some such jargon), and that I should receive an email within 72 hours but if I don't, do not reopen the ticket, start a new one and give then the previous number (I'd imagine so the call still shows as resolved.) So - do I really need to wait 72 hours before I uninstall, clear cache, reboot, reinstall? All I want to do is rearrange buildings and I'm going into withdrawal. If it makes any difference, I haven't had any push notifications since before I placed the call.

You can uninstall and do all that stuff but it likely won't do anything. They have rollbacked my game and it still came back and never fixed anything. Just a heads-up. See the "recent issues" listing on here for more details.

My husband is still playing with the glitch...you can rearrange buildings etc. Just be aware that certain aspects of the game will be unusable (ie. railyard, character finder, etc.) So there will be some limitations on what you can do.He is still waiting for word from them, but they flat out refused to roll his game back.

A rollback is the only solution to this problem.Keep calling until you get someone helpful. Call at different times of day, you'll get different call centers and staff.When EA tells you they are working on a patch, that's a lie. They've been saying that since June of last year. The only way to get your game functional again is a rollback (and sometimes the problem returns anyway).

"irishma619148;c-1935872" wrote:Please report how well the rollback worked. From other responses it seems the glitch returns in a couple of days. I am also a victimI had the same issue where it returned.

"kandycanada;c-1935997" wrote:"Flounder1966;c-1935953" wrote:I just had the glitch happen. Was ok at 5pm est then at 8pm est it started to bring up all the old events. Now the task icon does not work, collecting circle is tiny and no more rail yard tasks for this week. Called EA and got a phone call back in less than 10 minutes, person said they are working on it, gave a few troubleshooting tips but did not work.Looking at all the other post and some say rollback others say dont, torn as to what I should do. EA rep did say "other than it being harder to play now, it will not hurt to keep playing till we fix it", leaning towards that.Anybody have any thoughts?From what I found online between old threads here and on Reddit, a rollback is the only fix. When EA called me they wanted to troubleshoot, but I elected not to do that since I had done my own and the guy's accent was so heavy and I was getting a lot of feedback, so I just pressed for a rollback since I knew the exact minute my game freaked out cuz I screenshoted it. I'd rather just lose 24th hours of progress instead of a week's. At this point I can still play to win Nana mossilini (whatever). I also read you should re-install the game and delete your app cache so I did all three (including rollback) and hopefully it won't reoccur. Fingers and toes are crossed! I had a similar glitch on The Quest for Stuff and tbh, I never went back after Tinyco 'fixed' it. But I have been played tapped out since 2012 and I still love it so... Please please tapped out gods, don't screw up my game! Lol.A rollback is likely to prove a temporary fix. As for the advice on re-installation and cache deletion — users have reported doing this and still experiencing a recurrence of the glitch.

ETA on glitch fix? | EA Forums

mlavanway
7 years ago
You can uninstall and do all that stuff but it likely won't do anything. They have rollbacked my game and it still came back and never fixed anything. Just a heads-up. See the "recent issues" listing on here for more details.
4kidsandacatdog
7 years ago
My husband is still playing with the glitch...you can rearrange buildings etc. Just be aware that certain aspects of the game will be unusable (ie. railyard, character finder, etc.) So there will be some limitations on what you can do.

He is still waiting for word from them, but they flat out refused to roll his game back.
heyababy47428
Seasoned Newcomer
7 years ago
A rollback is the only solution to this problem.
Keep calling until you get someone helpful. Call at different times of day, you'll get different call centers and staff.
When EA tells you they are working on a patch, that's a lie. They've been saying that since June of last year. The only way to get your game functional again is a rollback (and sometimes the problem returns anyway).
mlavanway
7 years ago
"irishma619148;c-1935872" wrote:
Please report how well the rollback worked. From other responses it seems the glitch returns in a couple of days. I am also a victim

I had the same issue where it returned.
KrustyBrand
7 years ago
"kandycanada;c-1935997" wrote:
"Flounder1966;c-1935953" wrote:
I just had the glitch happen. Was ok at 5pm est then at 8pm est it started to bring up all the old events. Now the task icon does not work, collecting circle is tiny and no more rail yard tasks for this week. Called EA and got a phone call back in less than 10 minutes, person said they are working on it, gave a few troubleshooting tips but did not work.

Looking at all the other post and some say rollback others say dont, torn as to what I should do. EA rep did say "other than it being harder to play now, it will not hurt to keep playing till we fix it", leaning towards that.

Anybody have any thoughts?

From what I found online between old threads here and on Reddit, a rollback is the only fix. When EA called me they wanted to troubleshoot, but I elected not to do that since I had done my own and the guy's accent was so heavy and I was getting a lot of feedback, so I just pressed for a rollback since I knew the exact minute my game freaked out cuz I screenshoted it. I'd rather just lose 24th hours of progress instead of a week's. At this point I can still play to win Nana mossilini (whatever).

I also read you should re-install the game and delete your app cache so I did all three (including rollback) and hopefully it won't reoccur. Fingers and toes are crossed! I had a similar glitch on The Quest for Stuff and tbh, I never went back after Tinyco 'fixed' it. But I have been played tapped out since 2012 and I still love it so... Please please tapped out gods, don't screw up my game! Lol.

A rollback is likely to prove a temporary fix. As for the advice on re-installation and cache deletion — users have reported doing this and still experiencing a recurrence of the glitch.
0Brooders0
7 years ago
"mlavanway;c-1936131" wrote:
"0Brooders0;c-1936128" wrote:
Is it only affecting iOS devices? :/

No, I am on Android.

No one is safe!!! :#
Why the heck hasn't EA sorted this out? Should be top priority!
Muhsterino
Retired Hero
7 years ago
I have been going back over old threads to see when this bug originated. Although the ‘Recent Issues’ thread was started on June 25th 2017, there are earlier threads about the same problems.
May 8th 2017:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/97861/bug-quest-progress-screwed-up-reset#latest
March 9th 2017:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/94270/did-anyone-else-have-these-bugs#latest
Although it didn’t affect many at the start, it has been around for over a year............
Muhsterino
Retired Hero
7 years ago
@EA_Mage @johncolombo Would you mind contacting the Studio Team and give the forum an update on the current situation as regards to fixing this glitch please? Players are being given different responses from Customer Service Reps (such as ‘post your problem on the forum’ ‘we aren’t doing rollbacks any more’ ‘you can have a template town if you want’ or ‘a fix will be available soon’. Also some tickets are just closed without any response whatsoever) but others are given a rollback straight away. Many are angry or frustrated at the way EA are handling this problem.
I would like to thank all players who have posted their experience of this glitch on the forum, and the measured language that has been used. A big thank you to @hobbesisreal for trying to help others with this issue too.
LPNintendoITA
7 years ago
"Muhsterino;c-1936180" wrote:
I have been going back over old threads to see when this bug originated. Although the ‘Recent Issues’ thread was started on June 25th 2017, there are earlier threads about the same problems.
May 8th 2017:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/97861/bug-quest-progress-screwed-up-reset#latest
March 9th 2017:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/94270/did-anyone-else-have-these-bugs#latest
Although it didn’t affect many at the start, it has been around for over a year............

so since Valentine's 2017
BowieBlackstar
7 years ago
I had the same problem 2 weeks ago! Opened a ticket the same day but never got a response so I'm playing with all the limitations since the start of the event. If I ask for a rollback now I'll lose all the event stuff, items purchased and dotuts earned in two weeks??? :(
This is so frustrating...