Locked out of game

jraffa50 wrote:
Ever since the after-easter update I can get to the splash screen, tap to continue and see the donut spin. Then the game closes. I've live chatted with support, posted on the help forum and tweeted with EA Support. None of these things actually do anything; all there is to do is wait around and see if/when they fix it.

I will say that the lack of concern from all of the support people I have interacted with is quite disappointing. Everyone has been nice and polite, but they have pretty much all told me to just go wait until it's fixed. It's almost like they are doing us a favor letting us play their game. None of them seem to care too much that the longer people don't play, the more they are likely to find other things to do. And it certainly doesn't want to make me spend money on donuts if I know I may not be able to even play the game.

All in all it's been very frustrating, especially since I got back into the game a bit during Easter. Now I'm getting used to not playing again.

yup it sucks I have spent $500 on this game this is the way were treated this has happened to me before the last time that this happened to me I was locked out for a full 30 days and they never even told me that they fixed it I just on a whim decided to try it on February 14th and lo and behold I can log in again I do have a ticket open I am experiencing the exact same thing that you are and I have not yet heard back and its been over 72 hours since I opened the ticket.