Locked out of game
Are you locked out as in you can't sign in or what exactly is your issue
Forum Discussion
Annie_19831983 wrote:torsonle wrote:
Still cannot access game, but received an answer today. Nothing realy new, but at least ....
Thank you for contacting Electronic Arts Customer Experience.
I apologize for the inconvenience happened to you.
After reading your email, it seems like that you are facing game crashing issue due to which you are unable to continue your game play in the game. Don't worry, we're here to help you further.
In this case, i'd like to suggest that this is a known issue due to which many players facing the same issue in the game and based on that our studio is investigating this. We have forwarded it to our higher support team which is well equipped to handle such issues. They will try to fix it as soon as possible.
Should you have any other issue or query, feel free to ask us or visit our knowledge base at https://help.ea.com.
If issue persists, I request you to please update on the same mail (nnnnn) so that we can provide you a higher level of support.
As always, we strive to provide you with the world's best customer experience for the world's best games. By taking a short survey about your experience with EA, you can help us improve our service to you:
We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
nnnn
EA Customer Experience
I received the EXACT message from them this morning - word for word.
I just reopened my case and asked them to explain why they have stated the case as resolved when I still can't get into my game 4 days later.
When I first dealt with EA last month the 1st time I was locked out I got this message as well. I got onto live chat and told them I was still locked out and they appeared to have closed my case. They opened a new one and escalated it (though it was almost 2 more weeks before I got back into my game).
Keep bugging EA, I have found the live chat more effective than emailing, and once they open your case make sure when contacting them to request an update (which I recommend you do daily through live chat) you start a new case each time and refer to your open case number. (They told me to do this once I was sent along to the Studio Team so that my case wasn't closed)
Hope this helps....it's really just a waiting game now...hate to miss out on the last episode tie-in of the season!
