Love the game... But it's really not ready for release!
Funny thing is, I rarely have any issues with the game. Any online type game will have server load issues from time to time.
Forum Discussion
Indeed. "From time to time" is one thing.
If I take just the past week, I've had issues every day - and if you look through the threads here and on at least 1 Facebook page lots of others are having similar problems.
Most of the issues in fairness are probably down to server availability / bandwidth availability.
This would all be fair enough for a totally free game. But when EA are taking real money through in-app purchases, they should be providing the infrastructure to support it.
I work in IT (and with servers and providing services) - and most commercial endeavours (even internally within a company, let alone publicly available) generally work on providing the resources required + a percentage overhead.
This doesn't appear to be happening here. As I say, for a totally free game fair enough. But when you're taking real money you have less of a reason.
Of course, problems occur... And issues may need time in resolving. But really - EA should be responding to support cases. Especially when they promise a response within 24 hours on their own website when you submit a case!
If I take just the past week, I've had issues every day - and if you look through the threads here and on at least 1 Facebook page lots of others are having similar problems.
Most of the issues in fairness are probably down to server availability / bandwidth availability.
This would all be fair enough for a totally free game. But when EA are taking real money through in-app purchases, they should be providing the infrastructure to support it.
I work in IT (and with servers and providing services) - and most commercial endeavours (even internally within a company, let alone publicly available) generally work on providing the resources required + a percentage overhead.
This doesn't appear to be happening here. As I say, for a totally free game fair enough. But when you're taking real money you have less of a reason.
Of course, problems occur... And issues may need time in resolving. But really - EA should be responding to support cases. Especially when they promise a response within 24 hours on their own website when you submit a case!
