Love the game... But it's really not ready for release!
Funny thing is, I rarely have any issues with the game. Any online type game will have server load issues from time to time.
Forum Discussion
- The game isn't available for hours at a time.
this is your problem
How is this my problem? Rock solid Internet connection working perfectly for absolutely everything else. Indeed I have a solid 100Mbit cable connection, and a solid 20Mbit ADSL connection. Both experience the same issues, as are a fair few other people if you look on here...
- Neighbouring towns cause disconnects from server hours at a time.
again, your problem
Again, as my response above.
- Game seems to be crashing more and more often.
not for most people
Just for me and my friends then? And lots of people here. And lots of people across at least one large FB fan page. Across multiple accounts and devices? But you "know" it's not for most people? I'm talking from personal experience of myself and friends - and what I see online. From what stance do you say "not for most people"?
- Inconsistencies during play - click a thumb/building $ after a task and some characters you can assign another task to right away by tapping them, others force you to collect the XP and cash first. When you have lots of characters doing a 60 minute task at say the Kwik-E-Mart this becomes very frustrating. If it was consistently one way or the other it wouldn't be so annoying.
This is because you have a lot of characters finishing up the same job at the same time. Try spreading them out or build a second kwik e mart
I have two Kwik-E-Marts. All the characters go to the same Kwik-E-Mart every time (generally the second Kwik-E-Mart). You have no way of telling the characters which to use... (Or am I missing something)?
- Sometimes you can tap something and something else is selected / actioned - this has happened across multiple devices so isn't a device issue. Sometimes it's as if the game is trying to "guess" what you might want to do and getting it wrong.
Fingers are too big. Try selecting the base of the object. Objects close together might take some time to select. Just deal with it.
Fingers aren't too big. I've tried lots and lots of different ways of clicking on objects, zooming in, top of objects, bottom of objects, side of objects....
- Sometimes characters can be given jobs to do, you can synchronise them (by going to neighbouring towns and back into your Springfield), see them doing the task - then come back a bit later and they're wandering around jobless without a thumb over them.
What are you even talking about here?
An example: give Lisa the task of making snow angels. You see Lisa making snow angels. Ten minutes later Lisa is wandering around not making snow angels and not doing any other task. No thumb above her, just wandering around.
- Sometimes progress just isn't saved and you can lose a fair bit of work. A "sync" button would help out here.
Happens to every game.
Er how do you mean? I've played plenty of games where this doesn't happen.
- Even when you're playing on one device only you can get told you're playing on multiple devices and progress has been lost.
You are correct but.... your progress IS saved don't worry
Not strictly true, I've jumped back a fair bit on a couple of occasions.
- If you have donuts you get given tasks to collect money. The only function of these tasks is to eat donuts, to try and force you to buy some/more (bit cheeky, if not an actual problem).
Again.. what are you trying to say here???
In this case, it's not a problem. Just EA being a bit cheeky. Why only have a task that only appears when you have donuts and it's only job is to take away your donuts to try and get you to buy more. Feels a bit "bait and switch"? Buy donuts to speed things up, etc but instead we'll just throw in tasks that have no purpose other than eating donuts and wouldn't normally appear... Doesn't seem to appear to affect quest strings...?
- You can get logged out. Sometimes the only way to log back in again is to delete the app from your device and log back in.
Doubtful
No, factful. It's happened to me once where I've had to reinstall and about 6 or 7 times where I've been logged out... Both cases have happened to lots of others over here: https://www.facebook.com/pages/The-Simpsons-Tapped-Out-Un-Official-Guide-to-Tips-Tricks-and-Friends/348820838536756
- My password wasn't working after the one logout on my iPhone. I had to reset it on the Origin website. I had the e-mail confirmation that my password was changed. I logged into the website. All of a sudden I was logged out of the website and the new password no longer worked, I had to change it again.
Not a game problem
No, it's an Origin problem. Nevertheless it's the game the platform is built on, and EA's platform at that. Therefore it's relevant to mention, and something that EA have both responsibility for and control over.
- When you submit a ticket for support on the website, you get promised a response within 24 hours. All you get is an immediate auto responder response. When you phone for an update you get told that phone support isn't offered for the game but the support analyst will put the ticket in the right queue (you mean it wasn't anyway?!). Days more can pass with still no response.
Just like most customer service centers lol
Poor ones maybe, there's lots of good customer service centres too.
If it was all free it'd be one thing - but when you're taking people's hard earned cash you should really be providing a properly working game - and at least responding to support requests.
IT IS FREE... duhhhh
Er... Are you an EA employee? Your responses seem to hint at being so?
The game is free, yes. But you are encouraged to spend real money on it. When you spend real money on it but then are held back from playing a time-based game that encourages a social friend-visiting element with various issues, this means you can't play the game and enjoy the money you've spent....
this is your problem
How is this my problem? Rock solid Internet connection working perfectly for absolutely everything else. Indeed I have a solid 100Mbit cable connection, and a solid 20Mbit ADSL connection. Both experience the same issues, as are a fair few other people if you look on here...
- Neighbouring towns cause disconnects from server hours at a time.
again, your problem
Again, as my response above.
- Game seems to be crashing more and more often.
not for most people
Just for me and my friends then? And lots of people here. And lots of people across at least one large FB fan page. Across multiple accounts and devices? But you "know" it's not for most people? I'm talking from personal experience of myself and friends - and what I see online. From what stance do you say "not for most people"?
- Inconsistencies during play - click a thumb/building $ after a task and some characters you can assign another task to right away by tapping them, others force you to collect the XP and cash first. When you have lots of characters doing a 60 minute task at say the Kwik-E-Mart this becomes very frustrating. If it was consistently one way or the other it wouldn't be so annoying.
This is because you have a lot of characters finishing up the same job at the same time. Try spreading them out or build a second kwik e mart
I have two Kwik-E-Marts. All the characters go to the same Kwik-E-Mart every time (generally the second Kwik-E-Mart). You have no way of telling the characters which to use... (Or am I missing something)?
- Sometimes you can tap something and something else is selected / actioned - this has happened across multiple devices so isn't a device issue. Sometimes it's as if the game is trying to "guess" what you might want to do and getting it wrong.
Fingers are too big. Try selecting the base of the object. Objects close together might take some time to select. Just deal with it.
Fingers aren't too big. I've tried lots and lots of different ways of clicking on objects, zooming in, top of objects, bottom of objects, side of objects....
- Sometimes characters can be given jobs to do, you can synchronise them (by going to neighbouring towns and back into your Springfield), see them doing the task - then come back a bit later and they're wandering around jobless without a thumb over them.
What are you even talking about here?
An example: give Lisa the task of making snow angels. You see Lisa making snow angels. Ten minutes later Lisa is wandering around not making snow angels and not doing any other task. No thumb above her, just wandering around.
- Sometimes progress just isn't saved and you can lose a fair bit of work. A "sync" button would help out here.
Happens to every game.
Er how do you mean? I've played plenty of games where this doesn't happen.
- Even when you're playing on one device only you can get told you're playing on multiple devices and progress has been lost.
You are correct but.... your progress IS saved don't worry
Not strictly true, I've jumped back a fair bit on a couple of occasions.
- If you have donuts you get given tasks to collect money. The only function of these tasks is to eat donuts, to try and force you to buy some/more (bit cheeky, if not an actual problem).
Again.. what are you trying to say here???
In this case, it's not a problem. Just EA being a bit cheeky. Why only have a task that only appears when you have donuts and it's only job is to take away your donuts to try and get you to buy more. Feels a bit "bait and switch"? Buy donuts to speed things up, etc but instead we'll just throw in tasks that have no purpose other than eating donuts and wouldn't normally appear... Doesn't seem to appear to affect quest strings...?
- You can get logged out. Sometimes the only way to log back in again is to delete the app from your device and log back in.
Doubtful
No, factful. It's happened to me once where I've had to reinstall and about 6 or 7 times where I've been logged out... Both cases have happened to lots of others over here: https://www.facebook.com/pages/The-Simpsons-Tapped-Out-Un-Official-Guide-to-Tips-Tricks-and-Friends/348820838536756
- My password wasn't working after the one logout on my iPhone. I had to reset it on the Origin website. I had the e-mail confirmation that my password was changed. I logged into the website. All of a sudden I was logged out of the website and the new password no longer worked, I had to change it again.
Not a game problem
No, it's an Origin problem. Nevertheless it's the game the platform is built on, and EA's platform at that. Therefore it's relevant to mention, and something that EA have both responsibility for and control over.
- When you submit a ticket for support on the website, you get promised a response within 24 hours. All you get is an immediate auto responder response. When you phone for an update you get told that phone support isn't offered for the game but the support analyst will put the ticket in the right queue (you mean it wasn't anyway?!). Days more can pass with still no response.
Just like most customer service centers lol
Poor ones maybe, there's lots of good customer service centres too.
If it was all free it'd be one thing - but when you're taking people's hard earned cash you should really be providing a properly working game - and at least responding to support requests.
IT IS FREE... duhhhh
Er... Are you an EA employee? Your responses seem to hint at being so?
The game is free, yes. But you are encouraged to spend real money on it. When you spend real money on it but then are held back from playing a time-based game that encourages a social friend-visiting element with various issues, this means you can't play the game and enjoy the money you've spent....
