Love the game... But it's really not ready for release!

highvoltage00 wrote:
My only real gripe is any time I've sent an email to EA about an issue they don't even respond, just the automated one...They could at least direct me somewhere else?

This is my major gripe too. Obviously it's a great game, and EA has had wonderful, content-rich updates, but I feel like the support end is majorly lacking. This in turn makes me feel like they're just out for the money and don't care about the customer experience. I emailed them about a glitch with completing a quest back in October and never got a response. Thankfully it was a Halloween one that didn't hinder my progress, but still, it makes me apprehensive about sinking money into a game where the developers don't address problems. I also feel like some of their messages for server connection issues are inflammatory and insulting, which adds to my belief that customer satisfaction is low on their list of priorities. For me, an apologetic/remorseful response, updates on on and responses to problems, and maybe even throw in some kind of kickback for putting up with issues (couple of donuts,etc.) would go a long way. Nothing major, just normal stuff for companies that care about customers not feeling screwed over or taken advantage of.