No donuts and restarted rail yard tasks again

The Gil update didn't fix my Rail Yard problem.

If I was you then I'd contact support again as they obviously had a chance to put out a fix with the Gil offer and octoberfest thing and as if it's possible to reset the railyard manually as you are looking out on the possibility to make track for the monorail, might also be worth mentioning that you will also be losing out on the bonus donuts too.

I have contacted them twice. Yesterday, when the Gil update didn't fix it, I was told it could take 7-14 days for a specialist to get back to me and not to contact them again until after I hear from the specialist. :evil:

zombieleela1 wrote:
I have contacted them twice. Yesterday, when the Gil update didn't fix it, I was told it could take 7-14 days for a specialist to get back to me and not to contact them again until after I hear from the specialist. :evil:

7-14 days?!?!?! That's insane.

Yesterday morning I had contacted them again and they referred me to a specialist as well, but wouldn't give me a timeframe. I've been waiting on 'chat hold' this morning to see if I can get some better info.

devilhunt1449 is right... we're missing out on the extra track, the bonuts and the potential of them rolling our games back to who knows when.

Not cool.

I ended up calling to see what was going on. The guy tried a few things to no avail. Ended up giving me 10 donuts and an assurance of an escalation to get it fixed. It may require a rollback, but he said they'll make sure things that are there will still be there.

He thought by early next week, but not a problem to continue playing along. They would be able to reset the pieces back if they need to do a rollback.

Hopeful.

Just thought I'd update here... after being contacted over the weekend by an EA Specialist, I've heard nothing. I've emailed a couple of times and have heard nothing.

I've started the Halloween stuff and am really hoping the solution is not rolling the game back and things going away (aka, having to start over).

What is interesting, is the rail yard now says it will reset in the same timeframe as the Halloween event.