Not in the yearbook box

I got Mayan Homer by calling EA that last time they screwed up the bundle. I got a non us rep the first time who absolutely refused to help. The second time, I got US but got disconnected on my end. The third time I got a great rep in Texas who understood what I was asking and gave him to me with no fuss.
The key is to be persistent and either get a phone call or live chat during office hours in Central Time US time. If they refuse to help, just disconnect and open another request for contact.
You must be persistent and polite when dealing with support.