Not in the yearbook box

I was unsuccessful in getting the raven added to my town. I was told they couldn't, but my case wasn't closed yet so I e-mailed them again last night and mentioned people on here being awarded bundles that were unavailable due to one item already being owned. I was promptly told to log out so the raven could be added, got a confirmation email, signed in, and now I'm only missing one character!!! Please bring back burns monster EA!!!!