Seriously?
So if I'm reading this right and correct me if I'm wrong please. You want EA to give you 696 donuts that you previously used or had in your old account and apply them into your new account? If t...
Forum Discussion
dhfjhvgjhvhjfg wrote:
My first thought was have you logged in to origin on your phone, but I think you answered that. I do recall something a year or so ago where before an update anyone who was playing without logging in to origin was told by ea to log in to origin and synch their game or it would be lost after the update. If you played your game without logging in to origin when you started it's likely gone when you started again. If this is the case and you have receipts, check your country's consumer laws if you have trouble as they will owe you the donuts if it's their fault the springfield is gone. Have you tried opening it on your old phone or did you get rid of it? Were you using a different origin login when you played previously?
I sold that phone after factory resetting it. I bet that did happen and feel I should either get my springfield back or donuts. I never used a different origin login.
The funny thing was 1 ea rep said a specialist needed my mayhem id which i provided and would refund donuts but then went afk or so it seems.
The next rep hardly spoke clear english and said I would get a email in 7-10 days and then a supervisor said he escalated to the the tapped out supervisor specialist and would email me.
I will give it a few days and definitely let yall know the outcome.
If I didn't buy any donuts I would just continue my current springfield as it isn't so bad starting over but I can't even consider buying another donut until this is resolved.
All things considered, I feel everything is in my favor. Surprised there is not a class action lawsuit on this. LOL
Then again $40-60 is not a ton of money but it is more the principal behind it.
Say you bought a video game from EA for $60 and 1 year later you could not play it for some faulty reason. Wouldn't you like a refund or another copy of the game?
The tough thing is they don't know if it is smart to refund the donuts but then again I have all proof showing i did in fact purchase them whether i bought buildings, characters or expedited quests; that should not matter.
