Spend too much Refund unavailable

joshhuffman wrote:
Amex won't work either just found out. They will open a case but that 90+ page user agreement basically airlocks any argument of the rational world right out the window.

I've been in the boat your in and all I can say is persist.
Amex wont give refunds because it's not fraud, that's were it stops for them. Don't go down the Amex root anymore, it's a waste of time.

Here's what you do.
Find as many complaints similar to yours, copy them complete with links and put them in an email. Get them as far back as you can, add a list of the same faults up to present day and add them also, you then approach iTunes once again and tell them you have been made aware that iTunes knew about the constant faults within this game and that they still allow in App purchases to be made when their is no guarantee of stability. So this makes them liable, Also mention that EA have not given a fix, their support is non existent and are quiet on the subject which grants you the right to a refund as the App is a sham....

However, like what's been said, their are policies and some above are getting hot headed. This App is now an investment, you have money invested in it, but they will only give you it back depending on how much you spent, anything over a $25 dollars usually means it has to last a certain length of time, the more you pay, the longer it has to last, but they will still state you had to act within a certain period of time but you cannot account for the fact that future updates affect this games performance.

And for all those above, Here's a segment from the Apple policy


FYI
What Qualifies Me for a Refund?
The official App Store and iTunes Store policy is that all sales are final, meaning that you can't use an app and then return it because you don't like it. There are a few exceptions to this rule. You can get a refund if the app crashes or does not work, if you are charged but do not receive the item (including in-app purchases), if the app is not compatible with your device, if the app does not work as described or is otherwise a scam.

I did get my money refunded in the end, and at first I was fobbed off, but you just need to tell them that they need to re-consider their policies on In app purchases as game play is ongoing and their needs to be some kind of a warranty for apps.