Just to say I'm having the same problem, and no amount of re-installing is helping. I'm playing on iPad Air 1st Gen, and all I can say is the same as Wadebear, it doesn't want to play on an older iPad (thanks Apple!!)
but that shouldn't stop EA sorting it. And Yeah, so far 5 different people dealing with my complaint, each one saying the same. Switch off, reload, tell us what device you're on, have you read "troubleshooting ideas"? Inform us if you're still having problem.
Only so many hours in day EA!!!! I have a job and a Life. I play every day for about half hour - I've spent more hours on this than I would normally.