Just got a reply
HELP CENTER
Dear EA Customer,
Thank you for contacting Electronic Arts Customer Experience.
I understand that you have lost some donuts after the latest update. This is indeed upsetting.
However, please let me share that this is the known issue and we have been receiving similar kind of contacts from other players. We genuinely apologize for the inconvenience and our developers are working hard to fix the problem in timely manner. We request some time to get the issue fixed.
Once this issue resolved kindly get back to us with the outcome so that I can add 15 donuts in your account as compensation.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Regards,
Ravi K.
EA Customer Experience
