alapalme wrote:
johncolombo wrote:
alapalme wrote:
Just contacted EA as well, they refused to refund my donuts again (just like yesterday) and said instead to wait for the patch. They said they saw the post on the forum and it's incorrect.
I asked why some users are getting their donuts back but not me, and his reply was:
"We've got some support that's not really handled directly by EA, but via vendor sites, and they typically aren't in-the-know as much as those of us under the actual banner are."
OK will send message back to higher authorities. That's all I was given to help you all.
EDIT: message sent that you're not getting you're donuts back.
After I posted that message, I kept talking to the support guy. He said the following:
- if they issued donuts back now /and/ the next patched refunded donuts, we would be getting double donuts, which wouldn't be fair to others, and
- if the bug is still there, I'll just end up losing the new donuts anyway...
THEN the support person did issue my donuts back. I'm not sure why, but I have them back!! He was very nice, asked me to log out and back in, and there they were!
Al
Maybe my message got through?
