I noticed that the info about donuts was updated last night so got in touch again. I got my donuts back. Nothing extra for "goodwill". They are still there this morning. Touch wood.
I'm going to screenshot every added donut until we get a patch. I'll be very annoyed if I lose more and have to waste time again. I didn't move anything til after the loss but I have moved that item back, just in case.
The process of live chat is really annoying. I would like a more business like approach rather than someone who wants to make small talk and chit chat so we can get to know each other. Please get to the point. Have a form you can put email, username, mayhem id, etc and the Ea person can see that straight away. I'm always trying to stay on point as I think of all the times I've been kept waiting in the past. Several people have given up as the waiting was too long & that's wrong.
BTW, isn't it time to sort out the "donut spend" warning "accidently" getting turned off? I lost donuts to it last year and this led to a long, futile correspondence with EA to try to get them back. They kept closing my case and I eventually gave up. My husband lost 2 donuts with the SH update but thinks life is too short to waste trying to get them back. My opinion - it's no accident!
