Those who have missing donuts, post it here......

izabellatrix wrote:
Has it been confirmed that you ONLY lose donuts if you MOVE something from Springfield to Springfield Heights? Has anyone lost them WITHOUT moving anything?

i think i lost them after i bought new land, on the most-west side if SH to be exact. at least thats when i noticed^^

izabellatrix wrote:

johncolombo wrote:

izabellatrix wrote:
Has it been confirmed that you ONLY lose donuts if you MOVE something from Springfield to Springfield Heights? Has anyone lost them WITHOUT moving anything?

I'm stuck in tap ball, waiting for a fix before I update, but from reading this thread, it' very random on how donuts go missing.

Aw, you're still in Tap Ball? It auto-updated me last night. :( I haven't done anything to open the tunnel yet though.

According to the leader board btw I'm number one. Also just checked and 1/4 of my neighbors are still in tap ball. Everyone who upgraded their score went down to zero.

johncolombo wrote:

izabellatrix wrote:

johncolombo wrote:

izabellatrix wrote:
Has it been confirmed that you ONLY lose donuts if you MOVE something from Springfield to Springfield Heights? Has anyone lost them WITHOUT moving anything?

I'm stuck in tap ball, waiting for a fix before I update, but from reading this thread, it' very random on how donuts go missing.

Aw, you're still in Tap Ball? It auto-updated me last night. :( I haven't done anything to open the tunnel yet though.

According to the leader board btw I'm number one. Also just checked and 1/4 of my neighbors are still in tap ball. Everyone who upgraded their score went down to zero.

Yeah, if you'd upgrade I'd be number one. :mrgreen: :wink:

Still getting my donuts for my RTTF town. 3 more this morning.

Neglecterino wrote:

johncolombo wrote:

izabellatrix wrote:

johncolombo wrote:

izabellatrix wrote:
Has it been confirmed that you ONLY lose donuts if you MOVE something from Springfield to Springfield Heights? Has anyone lost them WITHOUT moving anything?

I'm stuck in tap ball, waiting for a fix before I update, but from reading this thread, it' very random on how donuts go missing.

Aw, you're still in Tap Ball? It auto-updated me last night. :( I haven't done anything to open the tunnel yet though.

According to the leader board btw I'm number one. Also just checked and 1/4 of my neighbors are still in tap ball. Everyone who upgraded their score went down to zero.

Yeah, if you'd upgrade I'd be number one. :mrgreen: :wink:

Still getting my donuts for my RTTF town. 3 more this morning.

LOL
:mrgreen:

Trust me I want to go to the new party but I'm not budging till the glitch is fixed.

Have lost 93 hard-earned donuts.... :cry:

EA Support tell me have to wait :thumbdown:

so do we have to inform EA support or will they know who has lost donuts? EA support is such a pain.

Spoke with an Aaron on ea.com support. Very helpful and pleasant. Gave me an extra 50 free donuts. Here are the instructions to reach them.



For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"


The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.


For customers in North America:
•Select "Call me."
•Enter your phone number.
•Select "Submit."

Spoke with an Aaron on ea.com support. Very helpful and pleasant. Gave me an extra 50 free donuts. Here are the instructions to reach them.



For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"


The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.


For customers in North America:
•Select "Call me."
•Enter your phone number.
•Select "Submit."

azabbofruin wrote:
Spoke with an Aaron on ea.com support. Very helpful and pleasant. Gave me an extra 50 free donuts. Here are the instructions to reach them.

I just spoke to Aaron, too. He was very helpful and restored the 45 donuts that were missing. However he didn't give me 50 free ones. :( Oh well, at least my donuts are back! :P

I wonder if they roll dice to see who gets free donuts. :roll: :)

Or maybe "Aaron" is just a common name. Or, well, make up your own theory. :wink: