Forum Discussion

zlevell786's avatar
8 years ago

Unable to connect

I’ve been unable to get on for the last couple of hours - Bart screen. Anyone else having the same problem?
  • Castiel_Touk's avatar
    Castiel_Touk
    Seasoned Newcomer
    No problem for me, try resetting your device or turn your router on and off.
  • The internet is fine. I can access everything else.....like this forum....
    I’ll try reinstalling the app.
  • Did the reinstall fix the problem? Sometimes a simple device restart/hard close of the game (swipe away on Android ) can also fix issues like this.
  • "zlevell786;c-1737949" wrote:
    The internet is fine. I can access everything else.....like this forum....
    I’ll try reinstalling the app.

    Slash and burn solution.
    When you get the Bart screen (and no one else is complaining):
    1. Close the game. Open device Settings and turn off WiFi. Wait 15 seconds. Turn WiFi back on.
    2. Repeat above but turn off device.
    3. Repeat above but turn off your home network devices.
    We had an internet problem where we could get everywhere we tried EXCEPT the Earthlink mail servers. It took a month before enough people reported the problem REPEATEDLY before Hughesnet believed us and fixed the issue.
  • Reinstall fixed it. Must have been a cache issue.

    Thanks for the suggestions guys :smile: