When will the Xmas update be out?

From: Customer Experience
Sent: Tuesday, 12/10/2013 09:01am
Dear Marc,
Thank you for contacting Electronic Arts.
I appreciate your interest for the game and for taking the time to contact us about your concern. I understand that you are curious about the release of the Christmas update in the game. We do release new updates in the game whenever the festive season arrives. And now that Christmas is round the corner, it is very likely that the new update will be available soon. However, I am unable to comment on this since we haven't received any official update as of now. Please stay tuned and enjoy the game. Thank you again for playing our game and for your ongoing support.
If there is anything else I may assist you with, please do feel free to contact us again.
We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
Chingakham U.
EA Customer Experience

mae197700 wrote:
From: Customer Experience
Sent: Tuesday, 12/10/2013 09:01am
Dear Marc,
Thank you for contacting Electronic Arts.
I appreciate your interest for the game and for taking the time to contact us about your concern. I understand that you are curious about the release of the Christmas update in the game. We do release new updates in the game whenever the festive season arrives. And now that Christmas is round the corner, it is very likely that the new update will be available soon. However, I am unable to comment on this since we haven't received any official update as of now. Please stay tuned and enjoy the game. Thank you again for playing our game and for your ongoing support.
If there is anything else I may assist you with, please do feel free to contact us again.
We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
Chingakham U.
EA Customer Experience

Yo contacted EA? Lol, have to be patient man :wink:

Right now, I'm more concerned with when the Xmas update will end.

mae197700 wrote:
From: Customer Experience
Sent: Tuesday, 12/10/2013 09:01am
Dear Marc,
Thank you for contacting Electronic Arts.
I appreciate your interest for the game and for taking the time to contact us about your concern. I understand that you are curious about the release of the Christmas update in the game. We do release new updates in the game whenever the festive season arrives. And now that Christmas is round the corner, it is very likely that the new update will be available soon. However, I am unable to comment on this since we haven't received any official update as of now. Please stay tuned and enjoy the game. Thank you again for playing our game and for your ongoing support.
If there is anything else I may assist you with, please do feel free to contact us again.
We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
Chingakham U.
EA Customer Experience

Hilarious, CS can't tell you when the update is because the update hasn't happened yet. Well if it had happened, then there would be no need to contact them about when the update was going to be released.

This will be my first special event, i just pray to god that i'll be able to play it without having to suffer constant disconnections, it seems like EA servers will be flooded with people constantly playing.

mae197700 wrote:
From: Customer Experience
Sent: Tuesday, 12/10/2013 09:01am
Dear Marc,
Thank you for contacting Electronic Arts.
I appreciate your interest for the game and for taking the time to contact us about your concern. I understand that you are curious about the release of the Christmas update in the game. We do release new updates in the game whenever the festive season arrives. And now that Christmas is round the corner, it is very likely that the new update will be available soon. However, I am unable to comment on this since we haven't received any official update as of now. Please stay tuned and enjoy the game. Thank you again for playing our game and for your ongoing support.
If there is anything else I may assist you with, please do feel free to contact us again.
We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
Chingakham U.
EA Customer Experience

OH MY GOD!!! So out of line.
I want to say get a life so bad, but I'm trying to be nice so I won't.