Forum Discussion

spiffshine's avatar
12 years ago

You are welcome

spiffshine wrote:
Just got off the phone with EA Customer Service - who were very nice btw! - and I see our friend has been removed already. You are welcome!

No refund for Terms of Service Violators :)


actually first ban is 72 hours for violation number 1
  • Kids are home from school now and no doubt seeing that crap. It had to be done!
  • JimmymBean wrote:
    actually first ban is 72 hours for violation number 1


    http://www.ea.com/terms-of-service#section9
    9. Termination of EA Services

    EA may terminate access to any online or mobile products and/or EA Services (and/or any portion thereof) at any time by giving you notice of such termination within the time period specified when you joined the particular EA Service, or if no time period for notice of termination was specified, then within thirty (30) days of the date such notice is either (at EA’s discretion) provided to you via email or is posted on the applicable product or EA Service or on http://www.ea.com/2/service-updates.

    EA may also terminate access to EA Services for violation of this Terms of Service, if EA (in its sole discretion) deems that your use of EA Services renders EA Services less safe for others and/or minors or for illegal or improper use of EA Services, Content, Entitlement, products, or EA's Intellectual Property as determined by EA in its sole discretion. You may lose your user name and persona as a result of termination. If you have more than one (1) Account, EA may terminate all of your Accounts and all related Entitlements. In response to a violation of these Terms of Service or any other agreement applicable to EA Services accessed by you, EA may issue you a warning, suspend your Account, selectively remove, revoke or garnish Entitlements at an Account and/or device level, immediately terminate any and all Accounts that you have established and/or temporarily or permanently ban your device and/or machine from accessing all EA Services or certain EA Services. You acknowledge that in such an instance EA is not required to provide you notice before taking action to suspend or terminate your Account, temporarily or permanently banning your device from some or all EA Services or selectively removing, revoking or garnishing Entitlements associated with your Account. If EA terminates your Account, you may not participate in an EA Service again without EA's express permission. EA reserves the right to refuse to keep Accounts for, and provide EA Services to, any individual. You may not allow individuals whose Accounts have been terminated by EA to use your Account.

    If your Account, or a particular subscription for an EA Service associated with your Account, is terminated, suspended and/or if any Entitlements are selectively removed, revoked or garnished from your Account and/or if your device is temporarily or permanently banned from accessing some or all EA Services, no refund will be granted, no Entitlements will be credited to you or converted to cash or other forms of reimbursement, and you will have no further access to your Account or Entitlements associated with your Account or the particular EA Service. If you believe that any action has been taken against your Account or device in error, please contact Customer Support at help.ea.com, support.popcap.com (for PopCap products) or swtor.com/support (for Star Wars™: The Old Republic).
  • youcantstopme22 wrote:
    NO, APPLE MAY HAVE ISSUED YOU FOLKS A REFUND BC IT WAS WITHIN 60 DAYS. EA TOLD ME WO WAIT A TOTAL OF 2 MONTHS FOR UPDATES AND NOW I AM PAST THE 60 DAY REFUND POLICY. I TALKED TO ITUNES TODAY AND THEY SAIS THAT THERE IS STILL NOTHING THEY CAN DO BUY GIVE ME 5 FREE ITUNED SONGS. I MUST CONTACT EA TO GET THE REFUND.

    I UNDERSTAND THAT THERE ARE PEOPLE THAT RECIEVED REFUNDS. BUT I WAS LED TO BELIEVE THAT I WAS GETTING ACCESS TO MY ACCT AFTER THE UPDATE AND WHEN IT CAN I WAS STILL LOCKED OUT OF ME ACCT. I CALLED AND WAS TOLD TO WAIT AGAIN AND GUESS WHAT HAPPENED. BY THAT TIME I WAS A LITTLE UPSET. I CALLED ITUNES AND THAT IS WHEN I FIGURED OUT I WAS SCREWED.

    SO LET ME SAY THIS ONCE AGAIN I UNDERSTAND THAT PEOPLE ARE GETTING REFUNDS BUT IM MY CASE I GOT SCREWED


    If you're looking for sympathy from anyone here, I'm afraid that ship has sailed. You say you lost some money to EA? Glad to hear it.
  • youcantstopme22 wrote:
    IM NOT LOOKING FOR YOUR COMPASSION IN FACT YOU CAN TALK ALL THE CRAP YOU WANT IT REALLY DOSENT BOTHER ME. I AM TRYING TO TALK TO EA AND ONLY EA


    In which case you are failing miserably.
  • jofre_nash's avatar
    jofre_nash
    Seasoned Newcomer
    youcantstopme22 wrote:
    IM NOT LOOKING FOR YOUR COMPASSION IN FACT YOU CAN TALK ALL THE CRAP YOU WANT IT REALLY DOSENT BOTHER ME. I AM TRYING TO TALK TO EA AND ONLY EA



    So..., talk to EA!

    Call them, e mail them, visit them, go on strike outside EA in redwood city, but stop filling this forums with your immature banal and futile complains.