your going to like this response!
It may seem silly, but unless you give them the specific name (the game calls them Robot Part) then perhaps their search doesn't yield any results.
Forum Discussion
fastshadow2 wrote:KrustyBrand wrote:direwolf987 wrote:
Did EA's helpline change to a bot system? I hope not, bot systems are basically useless.
It sounds as though fastshadow is using EA Help’s e-mail contact method, in my opinion the least useful of the three available.
I've had good luck using it in the past, quick responses and they always have made things right
Obviously, ymmv, but my experiences were fraught with difficulties. My primary gripe is that, however quickly EA responds by e-mail, that response time is going to be slower than it would be if the problem were being handled via chat or phone. This “time” issue is made all the more frustrating given the overwhelming propensity of EA’s first-line help staff to recommend the usual solutions that most users will have already tried. In general, I just find it quicker and easier to get past this first round of non-help when using the chat or phone contact methods.
