Zutroy fiasco

Just finished a chat. the wait time was ridiculous (nearly two hours from start to finish), and the person I chatted with told me that they're "experiencing high chat influx." So complaints are clearly being made about SOMETHING, who knows if it's all Zutroy or not. I was advised to wait for an update because, "when we add the item, it will disappear and or not shows up. since they have added it once, they will have to wait till its resolved but it will just disappear again." - not sure if that's just for my game, or the overall issue. I haven't seen anyone say that the received the character and then he disappeared again, so it might just be a Special Tami Rule.