Missing shop content!!

Me and my friend, who both started playing the same time are missing permanent premium items that should in the store:

These include:

~Buildings:

-Kamp krusty

-Film set

-Museum of natural history 

-Unfinished Shed

-Unoriginal Log ride

-The happy sumo 

-Preparatory school 

-Springfield Clamphitheater

-Florence of Arabia

-Rancho relaxo

-Springfield YMCA

-Vesuvius pizza 

-Malibu Stacy Headquarters 

-Stacy’s dream house 

-Powers house

-Woosterfield Hotel

-Powell Mansion

-Platos Republic casino 

-Springfield museum 

~Characters

-all characters associated with above buildings 

Me and my friend both have this issue and ea support chat worker told me to post about it here. Pls help