Can't connect nor logout, please help!

hey all,

I live in Canada and have been trying to get into the game since 6pm -- it is not 2:59am :shock: and i haven't had any luck so far.

When i first opened it up at 6pm it showed that it was updating it with some new content -- but then after that it hasn't let me even get into my town! it keeps saying "cannot connect to server"

if anyone is having the same problem, please let me know!!

thanks!!

Pkhu- I'm from toronto and I'm havin the excact same problem!!!

From Australia same problem, began 2 hours after Coll brown house update. Girlfriends account works but mine does not tried using 2 iPads, an iPod touch and an iPhone all to no avail.

Do you think that the connection could have been disrupted while updating? Maybe it left behind an incomplete update. Try deleting the game from your device, and redownloading it from the store. Let us know if that works.

KingVicc wrote:
Do you think that the connection could have been disrupted while updating? Maybe it left behind an incomplete update. Try deleting the game from your device, and redownloading it from the store. Let us know if that works.

I have already tried that. I can load the game anonymously but not with my account

xrobotlove wrote:
You can download monopoly hotels and access origin from there. Just force close Tapped Out, download monopoly hotels and in the settings menu you'll see the orange origin logo. Logout, leave the game, and then when you open Tapped Out you'll be logged out.

Thanks for the tip. That worked for me.

Its definitely an account issue. We have three devices, three different accounts. 2 of us have no problem. 1 can not log in. The 2 who can access the game can not visit the one who can not access the account.

update: in the past the solution to not being able to see my friend's springfields would be to start deleting them one by one and the eventually when i got rid of the corrupted friend, it would allow me to visit my friends' springfields again....so i tried deleting allll my friends..and it STILL WONT LET ME PLAY..

ARGH.
anyone otherwise only having a problem seeing their friends -- just needs to start deleting some of them.

xrobotlove wrote:
You can download monopoly hotels and access origin from there. Just force close Tapped Out, download monopoly hotels and in the settings menu you'll see the orange origin logo. Logout, leave the game, and then when you open Tapped Out you'll be logged out.

This worked for me. I had tryed all the usual reinstall etc... It allowed me to sign in anonymous. I then figured at that point why not get a start on a new Springfield. Update occurred. Built cool brown house...running Cool homer tasks now.
It's all Origin folks

Ill post my replies from support here. Though they have not helped me fix it yet.




Hello Xxxxxxx,

Thank you for contacting Electronic Arts.

I apologize for delay in responding to your email and for the inconvenience caused to you due to this.

I am sorry to know that you are facing loading issue with the game. Please once follow the below mentioned troubleshooting steps and see if it resolves your issue. I apologize beforehand if you run across a step that you have already tried.

- Change your connection method (3G to Wi-Fi or vice versa)

- Power cycle your modem and router: (if applicable)
1. Unplug your router, then your modem
2. Leave both unplugged for about 1 min.
3. Plug in your modem, then router

- Log out of your Origin account and log back in.

- Exit the game, then turn off and reset your device. Then try starting the game again.

- Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).

1. Go to app store on the device.
2. Go to Updates.
3. Update game if needed.
4. Update app for game.
5. Relaunch App/Game to see if the issue is resolved.

- Make sure your device has the latest software:

1. Download the latest version of iTunes from http://www.apple.com/itunes
Note: If you already have iTunes installed, open it and select Help > Check for Updates. Then install any available updates.

2. Connect your device to your computer with the USB cable, select your device in iTunes, and click the 'Update' button or 'Check for Update' button. Install the software update if available.

If none of the above suggestions correct your issue, or are were already steps that you have exhausted, please provide me with the information below in order for me to provide further assistance with your issue. To find this information, Go to “Settings”, Select “General”, Select “About”.

1. Game Name:
2. Game Version:

3. Device details

a. Type (iPhone/iPod Touch/iPad):
b. Generation (2G, 3G, Touch v1, Touch v2):
c. Firmware version (Operating System for device):
d. Memory Capacity:

4. Modem Firmware:
5. If the device was rebooted before playing the game:
6. Number of applications on the device:
7. Amount of free space available:
8. Distribution of allocated space: (movies, music, games, misc)

I look forward to your reply.

Regards,
Meetu
Electronic Arts - World Wide Customer Experience







Followed by


Hello Xxxxxx,

Thank you for the fast response to Electronic Arts with further information pertaining to loading issue with The Simpsons: Tapped Out on your Apple iPhone.

As it appears you will need a higher level of support for your issue with The Simpsons: Tapped Out, I've forwarded the information you have provided to our Mobile Expert team for further investigation. The expert team may be a bit backed up, so please allow approximately 1-2 weeks for further time to investigate and resolve this issue. I apologize for any inconvenience this may cause, as I understand the frustration that can be caused by not having access to a game for an extended period of time.

The Mobile Experts will be in contact via email with additional information on this issue and it's resolution.

Thanks again for writing me and I hope you can continue to enjoy playing EA games in the future.

Best Regards,
Meetu
- EA Customer Service








I received that last email 32 hours ago

Hey, thanks for all your answers! Logging out from monopoly sounds like should've done the trick, sadly I tried first deleting the game and reinstalling it, but the servers seem to be offline since I posted the question as for now I haven't been able even to download the game updates, receiving the very same error as when I was trying to log in.
At first I thought that it was some sort of problem with my account, but now (reading all your comments) I'm sure the problem is server side.

Good luck everyone! I hope you have more patience than me because I'm seriously thinking on deleting the game and give up.