Missing Pre-Order or Deluxe content

I payed for the deluxe version of ufc 5, but have none of the content. I have proof of purchase, please advise.

Kind regards 

I have ordered the deluxe version and have not received any of the fighters can you help me please

@ExtremeGamerSB 

Absolutely understandable. We're looking into a different solution to make this available outside that particular bundle, stay tuned!

Once I have any updates to share about potentially getting this Alter Ego separately, I'll update this thread.

I bought the deluxe edition but it is showing up as the standard edition.  I have no access to the dlc. My transaction history on psn shows I bought the deluxe.  Any suggestions?

Guys, at what stage is the problem resolution? It's already the 27th, and the early access game has been released. At this rate, I could have saved $30 because I've been playing the standard edition for 3 days already... Even during these days, EA Help hasn't personally responded to me.

I purchased the game on 26 of Oct. Which is before the release date. I am missing the heavy-weight pre-orders. Point,Bruce lee and Ali are missing also. I see 2 different deluxe bundles one does not have the pre-order stuff. looks like you guys switched it before launch day as I don't see content on my purchase that was made before the game was released. Paid extra for deluxe only not to get what was promised is really a bad look. When will this be fixed?

Same!? I have most…I don’t have 1 Bruce Lee, my 30th anniversary stuff and I’m sure another thing? Oh and deffo the coins…and now my deluxe edition has changed to standard? But like you, I have my receipt still 

Still haven’t received any of my items for my deluxe edition and it’s showing on the store I’ve purchased the standard edition. Is someone going to do something?? I can’t even download any of the fighters from the store as it says unavailable as I’ve already purchased them. You need to give us our items or refund us!