Pre-order and DLC fighters locked

It's been 35 days since this games early release for deluxe edition purchasers.  There has been no update, timeframe on when dlc issues will be fixed, and generic responses from EA help tickets submitted.  When will these issues be fixed for real?  Please respond. 

I just want to point out that after pre-ordering the deluxe version of the game I have nothing or any kind of timeline left as to when game issues will be fixed.  Despite this thread and others there has still been no fix for the locked or DLC issues. Why did I pay full price for a broken game?  Also now for Black Friday this game is on sale?  So the game is discounted after a few weeks of release?  This indicates a failure for UFC 5 in general.  Will all the preorders and first day purchases get a credit for the sale price? At this point it seems a lost cause.  Also before anyone from EA answers with send a ticket through EA Help I have gotten a generic response from EA Help about trying to restart or reset the game.  This does not work.  The EA help response of we hear your issue and are working on a fix after almost four weeks of issues is wrong.  In the future don’t release a game that either isn’t ready or can’t be fixed.  I will not be buying anymore EA games as a result of this unanswered issue.

It’s still happening you haven’t fixed anything 

Yes Bruce Lee Welterweight is now finally in the game for me.

Hey @EA_Mako any update on when we can get the missing Welterweight Bruce Lee ?? It's been a couple weeks now. Why can we not get it as a loyalty reward for owning UFC 4 or maybe even for owning UFC 3 and UFC 4 ?? Or why not just give it to those that bought and pre ordered the deluxe edition ? Do something please because I am not going to buy the Bruce lee pack only for 1 character.

Hey if You have any info or petition let me know id like to help ive tried reaching out to them and asking for help but EA wont do * but give the run around or lame copy pasted excuses

@EA_Mako The silence here from EA is deafening - It looks like you're planning to take the same route as you did with the PGA Tour Deluxe content earlier this year where you just ignore it and hope the few people that are affected get frustrated and give up.

I did as you advised and contacted EA help, they have been absolutely useless. Well they've been useless in providing any sort of help to the problem this thread has highlighted, however they've been very helpful in adding to my case that I'll be submitting to the fair trading commission here in Australia. Thankfully we have very strong consumer laws here, and what both Playstation and yourselves have done now are in breach of consumer law.

I have them on record saying the problem is on your end and that I need to contact you, and now have you on record saying the problem is with Playstation and I need to contact them.

News flash - It's not up to the consumer to run around in circles trying to figure out where the fault lies. It's up to you and Playstation to figure that out and provide a resolution to the consumer. You have advertised and sold a product, and then refused to provide any meaningful help when you did not deliver the content that was advertised.

You may want to pass this on to the relevant internal department that deals with international consumer law, as with all the information I've compiled over the last 3 weeks (both with this UFC 5 problem, and also the earlier similar issue with PGA Tour) your company is in breach of consumer law here in Australia (and I assume the UK as well as they also have strong consumer laws).