Bought a shirt and never received it

Description of Issue:

I am experiencing a storefront inventory synchronization bug on PS5. When purchasing T-shirts from the in-game store, if I choose the option to "Equip" them directly from the purchase screen, the items become permanently invisible/missing from my inventory in Career, Online Career, and the Create-A-Fighter menu.

The items still correctly show as "Owned" in the store, but their inventory flags appear to be locked in a corrupted "active/equipped" state on the server backend.

I have confirmed this is the exact trigger because if I buy a new item and do not equip it from the store screen, it appears in my inventory normally. My previously purchased items remain completely bugged and inaccessible.

Troubleshooting already completed:

• Restarted and cold-booted the PS5 console (cleared cache)
• Restored PlayStation network licenses
• Unequipped all outerwear/jackets to check for clothing slot conflicts
• Waited over 24 hours for a server sync

Is there a way to Please manually refresh or re-sync my EA account profile inventory flags so these "Owned" T-shirts are released back into my customization menus. Thank you.

specific items affected are 2 x “do you even lift bro” shirts, 1 x blue ufc shirt.

Sorry to hear that you purchased a shirt with in-game currency, but haven’t been able to find the item.

Could you please share the exact name of the item you purchased? Do you play on Xbox or PlayStation? What's your Xbox Gamertag or PSN ID?

If it has already been more than 24 hours and the item still hasn’t appeared, you may also want to contact our support team. Thanks.

Octoglobe-black, psn: sleepdestruction

Thank you for getting back to me.

I’ve passed this along to the team so they can take a look.

I am also missing items. Both the grey pinstripe pajama pants and the black pinstripe pajama pants. I though the same as you that it was because I equipped the grey ones in the menu, it was a progression unlock but alas I just bought the black pinstripe pajama pants from the store and instead of equipping them from the menu I decided to hit continue and then go edit my fighter. Now those as well are not showing up. It seems its tied to the item itself or maybe a specific category of items. I also tried all the steps you  mentioned and more with still no luck.

I have unlocked the grey pinstripe pants (rare bottom pinstripe - grey) for my online career fighter through game progression. I equipped them to my fighter after a fight in the menu where it shows you the stuff you unlocked after the fight. They are not showing up in my apex kit. Today I bought the rare bottom pinstripe - black from the daily store but I did not equip them via the menu I continued and then went my fighter and they are also missing. I decided to test to see if it was just me by having a friend buy them from the store as well. They are also missing from his apex kit as well. This is obviously not an isolated one person issue and it is linked to the items themselves or the category of the items. I have also heard some shirts are doing this as well not sure which specific ones. This needs to be addressed quickly by the dev team. Spending real life money on cosmetic items and not having them show up to use is completely unacceptable. Technical, visual, etc bugs can hurt a game. People buying stuff and not receiving bought items is outrage lawsuit type stuff. Please fix quickly I love this game and want to see it succeed. This is the best UFC since UFC 3.

I made another report about the issues in a more detailed post if you want to check it out.

If anyone can forward the bug to someone on the dev or technical team or bring it to their attention it would be greatly appreciated.

Still no fix

Thank you for the detailed report and for sharing the steps you’ve already tried.

I understand how frustrating it is to purchase an item and then have it disappear or not show up as expected.

I’ve passed this along to the team. I’ll update you if I receive any information that can be shared.