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TMTFlow's avatar
TMTFlow
4 years ago
Solved

Cant play online

Please help I cant play UFC4 on ps, account are libked and etc. Issue same, you have to be signed in to ea account.. 

  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    Good afternoon, @TMTFlow 

    We've seen some players experience connectivity problems when they're using a custom profile picture for their PSN account. Are you using a custom image rather than the default versions that come with PlayStation?

    If you are and change it to a default picture, fully exit the game and power cycle with these steps before launching the game again.

    Reboot the power to the modem/router

    1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

    How to power cycle your PlayStation console

    1. Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 5 minutes. Launch the game.

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  • Fufufu123456789's avatar
    Fufufu123456789
    4 years ago

    I have ps plus bought ufc4 just for online. Getting error message tried resetting changing passwords everything that was suggested nothing is working.

  • Slim_dimpl's avatar
    Slim_dimpl
    4 years ago

    Man you guyses games are so bad can you guys just * fix the issue I paid for this damn game and it doesn't even work 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, @Slim_dimpl 

    Are you still having trouble connecting online? If so, we recommend contacting our Support team at this point as we're not aware of any widespread issue of online connectivity. These cases on these forums appear to be account based as most players are able to connect online without any trouble.

    Here is how to contact our Support team:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

  • strictlybizz6's avatar
    strictlybizz6
    4 years ago

    No, it just repeats same please reset password error. I’ve reset it 3 times already, I can login on my phone but it won’t link to ps4 for some reason 

  • Kintoun_Li74's avatar
    Kintoun_Li74
    4 years ago

    No it does. It let u it just keep you recycling to change passwords even when u log in with ur linked account on the top! So now I can’t play and it is a unfortunate issue 

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