Changed mobile Devise

Hi @mediconcept,

Depending on your device, you can follow either the Android or iOS troubleshooting steps. If you have done those, please check out the UFC troubleshooting guide.

If you have any other questions, please let me know.

--Tom

Dear Tom,

 i try from trouble shooting but i stiil have the problem.

i change my device from iphone 6 to iphone 6s128gb. all of my application is fully factional except my game.

the game was installed  and update to my new device but i can not open the game. what can i do!!!! is my favorite game im really obsesed about it... i invest a lot of money to that game...

is also the favourite game of my sons which makes it even more important mto me... PLEASE MY FRIEND GIVE ME YOUR LIGHT!!!

I am from cyprus Europian country!!! i will also give you if you wish my personal mobile number so we can talk if you ask for it.

Hi @mediconcept,

Are you able to contact support from within the game like mentioned in the UFC troubleshooting guide? That would be the next step. Also, try switching from wi-fi to 3/4G to or vice versa to see if that changes anything.

--Tom